FREQUENTLY ASKED QUESTIONS


  • Our booking window goes live on Sundays at 5pm ET for the following 14 Days. The online schedule will always reflect the most up to date information regarding instructor substitutions and cancellations.

  • Booking With Friends
    Riding with friends enhances the studio experience. Friends still need to register individually online and book their own bike.

    Booking For Clients
    Booking multiple bikes in a class is very easy. If you wish to book a bike for you and client(s), you can do so directly via the website with select credits.

  • NEW CLIENT ARRIVAL POLICY: New Clients to B/SPOKE are required to arrive AT LEAST 10 minutes prior to the start of class. During this 10 minutes, Clients will check-in, receive a brief tour of the studio, learn more about class protocol and receive support with bike set-up in RIDE classes. This NEW Client Policy will be strongly enforced to ensure a safe, seamless and stress-free experience. Please know that NEW Clients may not be permitted into class if they arrive within 10 minutes of the class start time. NEW Clients will NOT be permitted into class once the class has started. In these situations, we will always bump the credit BACK to a New Client’s account to be used at a future class.

    RETURNING CLIENT ARRIVAL POLICY: We ask that Returning Clients arrive and check in AT LEAST 3 minutes prior to the start of class. At the exact start time of class, your bike or mat may be released to someone on the waitlist or a walk-in if you have not arrived, and if you have not emailed/called to give a heads up about being tardy.

    LATE ENTRY POLICY: While we highly encourage NO “late entries” into class or “early exits” from class during stretch, we do have a UP TO 5 MIN LATE ENTRY POLICY for Returning Clients if this late entry is absolutely needed (if the spot is still available and/or if the Client has emailed/called to give a heads up about being tardy). Unfortunately, we are NOT ABLE to allow late entry into class beyond 5 MIN for SAFETY reasons including the Client missing the warmup of the class. Late Entries also disrupt the integrity + vibe of the class, and create distraction for the Instructor and fellow Clients alike. In these situations, we will always bump the credit BACK to a Client’s account to be used at a future class.

  • Please follow these 3 easy steps:
    1. REGISTER for an online account
    2. PURCHASE your credit/credit package
    3. BOOK a bike or mat in any class on our schedule

  • You can cancel a class online (via website or app) or by calling the studio WITHOUT penalty up to 12 hours before the start of class. Cancelling a reservation within 12 hours before class will result in a late cancellation penalty.

  • If you do not show up for a class that you booked (+ do not cancel yourself via the app or website beforehand), this is considered a No-Show.  You will lose the credit and be charged a $20 No-Show fee. Please email [email protected] to discuss any unusual circumstances, including illness + emergencies. We are more than happy to discuss with you further and see if we are able to support and accommodate.

  • If a class is full, you can join the waitlist. Joining the waitlist is like signing up for class. One credit in your account is needed. As bikes or mats become available, they will be automatically allocated to the waitlist on a first come, first served basis. If you are allocated a bike or mat through the waitlist, you will be notified by email. Please make sure you cancel your place if you no longer wish to be on the waitlist for a class. You can do this at any point (without penalty) via the app or website. Once you have been moved off the waitlist into class, the normal cancellation policy is in effect.

    In the 30mins window prior to the class start time, front desk will only add you to the class if they reach you via phone or if you are in studio in person. If no bikes or mats become available by the start of the class, the credit will be returned to your account.

  • Participants must be aged 13 years or over to attend any of our classes or to use any of our facilities. B/SPOKE does not accept the online registration of minors, and ask that individuals under the age of 13 do not attempt to register on the website as their admittance into class will not be permitted.

  • You can check in for class at the front desk of all our studios OR by using the mobile check-in feature available on the app.  Please know that mobile check-in is only available 5-30 minutes before the start of class and you must be within 1000ft of the studio in order to be able to utilize it.  We also offer a self check-in kiosk at our South Boston studio.

  • Our programs are designed for individuals of all ages, from beginners to experienced athletes. Some of our classes are more challenging than others, but we offer a non-judgmental and non-intimidating environment to sweat in. If you have any injuries or physical concerns, please inform your instructor before class so they can give you advice on how to modify any portion of the workout, if necessary. In the end, it’s YOUR class, and we want you to enjoy the experience!

  • 1. Drink lots of water before, during, and after your class. Staying hydrated is a BIG part of staying healthy.
    2. Eat a small snack 45 minutes before class, including morning classes! Exercising on a very full or empty stomach is not recommended.
    3. Wear comfortable clothes designed for exercise (NOT street clothes!). We sell workout gear (including socks!) if you happen to forget your own.
    4. Check that your handle bar + seat settings are tightly in place and that your shoes are securely clipped into the pedals.
    5. Notify instructors before class if you have any injuries so that they can help accommodate and offer modifications.

  • 1. Please do NOT bring cell phones into class! Please turn off notifications + lights on your apple watch, too!
    2. Please tell the instructor ahead of time if you MUST leave class early for any reason.
    3. Please stay for the duration of the stretch + cool-down.
    4. Please wear clean + fresh clothes!
    5. Please shower quickly when possible!

  • Yes! For the safest and most effective B/SPOKE RIDE, we require riders to wear “clip-in” shoes with SPD cleats. You can PRE-order your shoe rental through the B/SPOKE app by adding an “add-on” to your reservation OR you can stop at the Front Desk to rent a pair ($5). You are also more than welcome to bring your own spin shoes with SPD cleats!

    Clipping in results in a more efficient transfer of power with each pedal stroke. It also allows riders to safely spend more time out of the saddle targeting the core and other key muscle groups.

  • No matter how much water you drink beforehand, you’re going to need more during class! At B/SPOKE, we strive to be as ecologically conscious as possible and encourage you to bring your own reusable bottle. We currently sell B/SPOKE reusable water bottles in studio ($8-$12) that can be filled up at our in-studio water stations. We NO longer sell single-use water bottles in an effort to #SLASHOUTWASTE – please plan accordingly!

  • Showers are currently available at all our studio locations.

  • At our Wellesley, Cape House, and South Boston studios, mats are provided at your reserved spot. You are more than welcome to bring your own mat if you prefer.

  • The Lab is a separate room in our Wellesley,  Cape House, and South Boston studios equipped with special lighting, amazing sound, form-watching mirrors, weights, and mats for a variety of classes that we currently offer within the STRENGTH and YOGA formats.

  • All STRENGTH classes in studio are 45mins long, which includes a dynamic warm-up, extended cool down and stretch.

  • Yes! If you are interested in validating your account as a student, teacher, medical professional, military/veteran, or fitness professional, and unlocking these special discounts, please send a copy of your current ID, schedule or transcript to our team at [email protected]

  • We sell gift cards ONLINE and IN STUDIO:

    ONLINE: Click GIFT CARDS in the footer of the website to see the different options that work at all studios. All Gift Cards will automatically be emailed to the email address of your choosing upon purchase. If it’s a surprise for another person, we recommend emailing it to yourself!

    IN STUDIO: Purchase physical gift cards in studio by asking one of our Front Desk Team members!

    Our gift cards are CASH value that the recipient can put towards any credit or membership purchase.

  • Please download our B/SPOKE by clicking HERE for iOS.  The mobile app is also available for Android devices HERE.

  • MY CLASSES: Shows upcoming classes, total number of classes completed at B/SPOKE + total number of credits remaining

    RESERVE: Allows you to book classes in current booking window + to view classes a couple weeks in the future for planning purposes. Toggle between studios. Filter the schedule by Instructor or Class Type (e.g. THROWBACK RIDE, RIDE 60). Add the class to your calendar for reminders if you would like!
    BUY: Buy credits directly on the app!
    ACCOUNT: Add a credit card, redeem a gift card, change password, view purchase history, view class history, subscribe to newsletters, update personal information

    Please know that you will stay LOGGED IN on the app til you update or use your credit card on file!

  • Open up the app

    Click on “ACCOUNT” in main Navigation Bar

    Click “Billing Information”

    Click “Add a Credit Card”

  • Our booking window goes live on Sundays at 5pm ET for the following 14 Days. The online schedule will always reflect the most up to date information regarding instructor substitutions and cancellations.

  • Booking With Friends
    Riding with friends enhances the studio experience. Friends still need to register individually online and book their own bike.

    Booking For Clients
    Booking multiple bikes in a class is very easy. If you wish to book a bike for you and client(s), you can do so directly via the website with select credits.

  • NEW CLIENT ARRIVAL POLICY: New Clients to B/SPOKE are required to arrive AT LEAST 10 minutes prior to the start of class. During this 10 minutes, Clients will check-in, receive a brief tour of the studio, learn more about class protocol and receive support with bike set-up in RIDE classes. This NEW Client Policy will be strongly enforced to ensure a safe, seamless and stress-free experience. Please know that NEW Clients may not be permitted into class if they arrive within 10 minutes of the class start time. NEW Clients will NOT be permitted into class once the class has started. In these situations, we will always bump the credit BACK to a New Client’s account to be used at a future class.

    RETURNING CLIENT ARRIVAL POLICY: We ask that Returning Clients arrive and check in AT LEAST 3 minutes prior to the start of class. At the exact start time of class, your bike or mat may be released to someone on the waitlist or a walk-in if you have not arrived, and if you have not emailed/called to give a heads up about being tardy.

    LATE ENTRY POLICY: While we highly encourage NO “late entries” into class or “early exits” from class during stretch, we do have a UP TO 5 MIN LATE ENTRY POLICY for Returning Clients if this late entry is absolutely needed (if the spot is still available and/or if the Client has emailed/called to give a heads up about being tardy). Unfortunately, we are NOT ABLE to allow late entry into class beyond 5 MIN for SAFETY reasons including the Client missing the warmup of the class. Late Entries also disrupt the integrity + vibe of the class, and create distraction for the Instructor and fellow Clients alike. In these situations, we will always bump the credit BACK to a Client’s account to be used at a future class.

  • Please follow these 3 easy steps:
    1. REGISTER for an online account
    2. PURCHASE your credit/credit package
    3. BOOK a bike or mat in any class on our schedule

  • You can cancel a class online (via website or app) or by calling the studio WITHOUT penalty up to 12 hours before the start of class. Cancelling a reservation within 12 hours before class will result in a late cancellation penalty.

  • If you do not show up for a class that you booked (+ do not cancel yourself via the app or website beforehand), this is considered a No-Show.  You will lose the credit and be charged a $20 No-Show fee. Please email [email protected] to discuss any unusual circumstances, including illness + emergencies. We are more than happy to discuss with you further and see if we are able to support and accommodate.

  • If a class is full, you can join the waitlist. Joining the waitlist is like signing up for class. One credit in your account is needed. As bikes or mats become available, they will be automatically allocated to the waitlist on a first come, first served basis. If you are allocated a bike or mat through the waitlist, you will be notified by email. Please make sure you cancel your place if you no longer wish to be on the waitlist for a class. You can do this at any point (without penalty) via the app or website. Once you have been moved off the waitlist into class, the normal cancellation policy is in effect.

    In the 30mins window prior to the class start time, front desk will only add you to the class if they reach you via phone or if you are in studio in person. If no bikes or mats become available by the start of the class, the credit will be returned to your account.

  • Participants must be aged 13 years or over to attend any of our classes or to use any of our facilities. B/SPOKE does not accept the online registration of minors, and ask that individuals under the age of 13 do not attempt to register on the website as their admittance into class will not be permitted.

  • You can check in for class at the front desk of all our studios OR by using the mobile check-in feature available on the app.  Please know that mobile check-in is only available 5-30 minutes before the start of class and you must be within 1000ft of the studio in order to be able to utilize it.  We also offer a self check-in kiosk at our South Boston studio.

  • Our programs are designed for individuals of all ages, from beginners to experienced athletes. Some of our classes are more challenging than others, but we offer a non-judgmental and non-intimidating environment to sweat in. If you have any injuries or physical concerns, please inform your instructor before class so they can give you advice on how to modify any portion of the workout, if necessary. In the end, it’s YOUR class, and we want you to enjoy the experience!

  • 1. Drink lots of water before, during, and after your class. Staying hydrated is a BIG part of staying healthy.
    2. Eat a small snack 45 minutes before class, including morning classes! Exercising on a very full or empty stomach is not recommended.
    3. Wear comfortable clothes designed for exercise (NOT street clothes!). We sell workout gear (including socks!) if you happen to forget your own.
    4. Check that your handle bar + seat settings are tightly in place and that your shoes are securely clipped into the pedals.
    5. Notify instructors before class if you have any injuries so that they can help accommodate and offer modifications.

  • 1. Please do NOT bring cell phones into class! Please turn off notifications + lights on your apple watch, too!
    2. Please tell the instructor ahead of time if you MUST leave class early for any reason.
    3. Please stay for the duration of the stretch + cool-down.
    4. Please wear clean + fresh clothes!
    5. Please shower quickly when possible!

  • Yes! For the safest and most effective B/SPOKE RIDE, we require riders to wear “clip-in” shoes with SPD cleats. You can PRE-order your shoe rental through the B/SPOKE app by adding an “add-on” to your reservation OR you can stop at the Front Desk to rent a pair ($5). You are also more than welcome to bring your own spin shoes with SPD cleats!

    Clipping in results in a more efficient transfer of power with each pedal stroke. It also allows riders to safely spend more time out of the saddle targeting the core and other key muscle groups.

  • No matter how much water you drink beforehand, you’re going to need more during class! At B/SPOKE, we strive to be as ecologically conscious as possible and encourage you to bring your own reusable bottle. We currently sell B/SPOKE reusable water bottles in studio ($8-$12) that can be filled up at our in-studio water stations. We NO longer sell single-use water bottles in an effort to #SLASHOUTWASTE – please plan accordingly!

  • Showers are currently available at all our studio locations.

  • At our Wellesley, Cape House, and South Boston studios, mats are provided at your reserved spot. You are more than welcome to bring your own mat if you prefer.

  • The Lab is a separate room in our Wellesley,  Cape House, and South Boston studios equipped with special lighting, amazing sound, form-watching mirrors, weights, and mats for a variety of classes that we currently offer within the STRENGTH and YOGA formats.

  • All STRENGTH classes in studio are 45mins long, which includes a dynamic warm-up, extended cool down and stretch.

  • Yes! If you are interested in validating your account as a student, teacher, medical professional, military/veteran, or fitness professional, and unlocking these special discounts, please send a copy of your current ID, schedule or transcript to our team at [email protected]

  • We sell gift cards ONLINE and IN STUDIO:

    ONLINE: Click GIFT CARDS in the footer of the website to see the different options that work at all studios. All Gift Cards will automatically be emailed to the email address of your choosing upon purchase. If it’s a surprise for another person, we recommend emailing it to yourself!

    IN STUDIO: Purchase physical gift cards in studio by asking one of our Front Desk Team members!

    Our gift cards are CASH value that the recipient can put towards any credit or membership purchase.

  • Please download our B/SPOKE by clicking HERE for iOS.  The mobile app is also available for Android devices HERE.

  • MY CLASSES: Shows upcoming classes, total number of classes completed at B/SPOKE + total number of credits remaining

    RESERVE: Allows you to book classes in current booking window + to view classes a couple weeks in the future for planning purposes. Toggle between studios. Filter the schedule by Instructor or Class Type (e.g. THROWBACK RIDE, RIDE 60). Add the class to your calendar for reminders if you would like!
    BUY: Buy credits directly on the app!
    ACCOUNT: Add a credit card, redeem a gift card, change password, view purchase history, view class history, subscribe to newsletters, update personal information

    Please know that you will stay LOGGED IN on the app til you update or use your credit card on file!

  • Open up the app

    Click on “ACCOUNT” in main Navigation Bar

    Click “Billing Information”

    Click “Add a Credit Card”

STILL HAVE
QUESTIONS?

Any questions? Let us know and we’ll get you back up to speed.

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