REOPENING FREQUENTLY ASKED QUESTIONS

  • DO I NEED TO SIGN ANYTHING?

    Yes! In addition to the Safety & Compliance Form that you’ve acknowledged & signed upon registering for an account via website or app, you will also be required to complete a pre-class Safety Compliance + Health Declaration Form with specific provisions related to COVID-19 EVERY TIME that you take a class at the studio.

  • WILL MY CREDITS STILL WORK?

    Yes! ALL Cape House R/DE credits can be used to book a bike.

  • WHAT IF I HAVE A MONTHLY PASS?

    All CAPE HOUSE Monthly Passes WILL work to book INDOOR classes. To unfreeze your membership, please email HELLO.

    All memberships will remain FROZEN until requested to unfreeze.

  • What do I do with my leftover OUTDOOR R/DE credits?

    CAPE OUTDOOR R/DE credits CAN be used to book INDOOR R/DE classes. However, if you’d like to convert your OUTDOOR R/DE credits to store credit, please email HELLO.

    STORE CREDIT does not expire and can be used to purchase future credit packages, transferred to be used towards our online store The SHOP, or converted to an On Demand Monthly Subscription.

  • HOW ARE BIKES SET UP FOR THE INDOOR R/DES?

    Bikes are spaced at LEAST 6 feet apart and separated by plexiglass dividers on ALL sides of the bike, creating an enclosed 6’ x 6’ area for you to R/DE, physically separated by all other individuals in the R/DE room.

    Our R/DE room maximum capacity has been reduced to 40% (23 bikes, including the instructor bike).

  • DO I HAVE TO WEAR A MASK DURING CLASS?

    Your face mask/covering can be removed during the actual class (if you so choose).

    Please make sure to wear a face mask or other suitable face covering upon arrival and until you are ON YOUR DESIGNATED STATION and the instructor has announced to remove your face mask. Your face mask/covering can be removed during the actual class, we just ask that you put it back on AFTER the completion of class and before leaving your designated station.

  • HOW EARLY SHOULD I ARRIVE FOR CLASS?

    Classes are spaced out by 30 minutes. To allow time and space for the class before to safely exit and for our Team to properly sanitize the space, we kindly ask that you arrive 5-15 MINUTES before the start of your class. We will begin check-in 15 minutes before the start of your class.

  • WHERE DO I CHECK IN?

    Please be sure to “CHECK IN” with B/SPOKE Staff at our Front Entrance (near L.L. Bean and across the street from lululemon pop-up store).

  • Can I use GEO CHECK-IN?

    We recommend utilizing our GEO CHECK-IN feature on our B/SPOKE App for a streamlined check-in experience. If using GEO CHECK-IN, you will still be required to stop to take your temperature before entering the building.

  • Anything specific I should know about the CHECK-IN experience?

    Immediately upon arrival a member of our Front Desk Team will take your temperature with an infrared thermometer to confirm that all temperatures are less than 100.4 degrees F (38.0 degrees C). Fear not – it is a quick & easy process!

  • Which entrance do I use?

    We are asking that all Clients enter through the FRONT ENTRANCE ONLY (near L.L. Bean and across the street from the lululemon pop-up store). The back door will remain EXIT ONLY.

  • WHAT IF I AM ON THE WAITLIST?

    If you show up for class and are on the waitlist, please inform the B/SPOKE Front Desk Staff that you are here on the waitlist. They will take your temperature, escort you inside to a socially distanced waiting spot, and will keep you posted on your waitlist status. Bikes will be released at the start of class time.

  • What happens if I arrive late?

    We are NOT accepting late entries to class. If you are unable to make it on time, please reach out to HELLO or call the Front Desk directly. Credits WILL be returned to your account if you are unable to make it by the start of class.

  • Can I leave class early?

    No! We are asking that ALL CLIENTS remain inside the R/DE Room til the end of class and til dismissed by the Instructor to ensure social distancing and maximum comfort for all.

  • What is the cancellation policy?

    We have a 12-hour cancellation policy, in which any reservation can be cancelled with NO penalty up to 12-hours before the start of class. If you need to cancel class within the 12-hour window, please reach out to HELLO for assistance.

  • WILL SHOE RENTALS BE AVAILABLE?

    While we are encouraging our Community to bring your own pair (when possible), we ARE offering limited shoe rentals for $7. You can PRE-order your shoe rental through the B/SPOKE App by adding an “add-on” to your reservation OR you can stop at the Front Desk to rent a pair.

  • ARE INDOOR CLASSES SILENT DISCO EXPERIENCE?

    No! We will be utilizing our full audio system that Clients know and love! #INMUSICWETRUST

  • WILL YOU BE TAKING CASH?

    No. All charges must be made through your B/SPOKE Account.

  • ARE THE SHOWERS OPEN?

    Not at this time.

  • WHAT ABOUT RESTROOMS?

    Yes those are open! Please note that ALL AMENITIES have been removed from our restrooms in an effort to minimize high-touch areas.

    We are encouraging clients to use the restrooms BEFORE entering the R/DE Room.

  • WHAT ABOUT TOWELS?

    Yes!  Towels will be available in the room for all classes. After class, please leave your used towel in one of the designated towel bins in the main lobby so that our team can safely wash and sanitize them as per CDC guidelines.  You are welcome to bring your own towel, if you prefer!

  • WHAT ARE YOU DOING TO KEEP THE STUDIO CLEAN?

    We are sanitizing equipment in between each class using EPA registered products according to CDC guidelines. We will also have installed TOUCH-LESS SANITIZER STATIONS throughout the studio and are encouraging Clients to utilize before and after class.

  • WHAT ABOUT YOUR HVAC SYSTEM?

    For the added safety of our clients and employees, we have upgraded our HVAC system with filters that have a MERV-13 rating consistent with those found in Hospitals.  We have also installed new air purifications systems inside the ventilation / ductwork that utilizes UV light and bi-polar ionization.

  • ARE THE WATER FOUNTAINS OPEN?

    No. Our water fountains are unfortunately closed at this time to limit exposure to high-touch surfaces and to ensure the safety of our Community. We are selling Everybody Water cartons at the Front Desk for $3. You can learn more about this incredible woman-owned, local business HERE.

  • ARE LOCKERS OR CUBBIES AVAILABLE?

    Sorry not at this time. Please minimize the amount of belongings you bring into the studio and keep them by your bike.

    Each “bike station” DOES have some space for any must-have personal belongings (shoes, keys, wallet), but we highly recommend leaving the majority of personal belongings in the car, if possible.

  • HOW LONG ARE R/DE CLASSES?

    R/DE classes are 45 minutes long, including a 4-5 minute arm song and a stretch at the end of class.

  • WILL THERE BE AN ARM SONG?

    Yes! R/DE classes WILL have an arm song utilizing a towel. No towel? No problem. You can either grab one of our complimentary towels provided for class OR you can use just your arms! We promise, you’ll still feel it!

  • WILL THERE BE TRAIN, TRAIN X, LAB WERK OR YOGA?

    At this time – no. We are evaluating the class schedule and are looking to add these classes in due time!

  • ANYTHING ELSE I SHOULD KNOW?

    When class is over, you must wear your mask prior to dismounting your bike and exiting the studio up until you are back inside your vehicle. Please be sure to remain socially distant as you exit the studio.

  • Will you be selling retail?

    Yes! We will be selling select retail items. Please minimize trying on retail items, and if necessary please try any items on BEFORE your class.