REOPENING FAQ

  • DO I NEED TO SIGN ANYTHING?

    Yes! In addition to the Safety & Compliance Form that you’ve acknowledged and signed upon registering for an account via website or app, you will also be required to complete a pre-class Safety Compliance + Health Declaration Form with specific provisions related to COVID-19 EVERY TIME that you take a class at the studio.

  • What do I do with my leftover credits?

    ALL R/DE credits CAN be used to book R/DE classes at each specific location. However, if you’d like to convert your leftover credits to store credit, please email HELLO.

    STORE CREDIT does not expire and can be used to purchase future credit packages, transferred to be used towards our online store The SHOP, or converted to an On Demand Monthly Subscription.

  • HOW EARLY SHOULD I ARRIVE FOR CLASS?

    Classes are spaced out to allow sufficient time for the class before to safely exit and for our Team to properly sanitize the space, we kindly ask that you arrive 5-15 MINUTES before the start of your class. We will begin check-in 15 minutes before the start of your class.

  • WHERE DO I CHECK-IN?

    CAPE HOUSE: Please be sure to “CHECK-IN” with B/SPOKE Staff at our Front Entrance (near L.L. Bean and across the street from lululemon pop-up store).

    WAREHOUSE: Please be sure to “CHECK-IN” with B/SPOKE Staff at our Front Entrance (located on C Street). Please know that the CHECK-IN to CLASS experience takes place in a “Circular Flow,” meaning once you depart one part of the space, you will not return to it! Please keep all of your belongings on you.

    WELLESLEY: Please be sure to “CHECK-IN” with B/SPOKE Staff at our Front Entrance (near Paper Source).

  • What happens if I arrive late?

    We are NOT accepting late entries to class. If you are unable to make it on time, please reach out to HELLO or call the Front Desk directly. Credits WILL be returned to your account if you are unable to make it by the start of class.

  • Can I leave class early?

    No! We are asking that ALL CLIENTS remain inside the R/DE Room or Workout Space til the end of class and til dismissed by the Instructor to ensure social distancing and maximum comfort for all.

  • What is the cancellation policy?

    We have a 12-hour cancellation policy, in which any reservation can be cancelled with NO penalty up to 12-hours before the start of class. If you need to cancel class within the 12-hour window, please reach out to HELLO for assistance.

  • WILL SHOE RENTALS BE AVAILABLE?

    While we are encouraging our Community to bring your own pair (when possible), we ARE offering limited shoe rentals for $5 (CAPE + WELLS) or $5 (WAREHOUSE). You can PRE-order your shoe rental through the B/SPOKE App by adding an “add-on” to your reservation OR you can stop at the Front Desk to rent a pair.

  • ARE INDOOR CLASSES SILENT DISCO EXPERIENCE?

    WELLESLEY + INDOOR CAPE HOUSE: No! We will be utilizing our full audio system that Clients know and love! #INMUSICWETRUST

    WAREHOUSE + CAPE HOUSE BIG TOP: Yes! We’re keeping SILENT DISCO for ALL classes at WAREHOUSE and BIG TOP, including R/DE, TRAIN X, YOGA & more! Please BRING YOUR OWN SET OF WIRED HEADPHONES OR EARBUDS (NO bluetooth or AirPods!), which will be compatible with a receive that B/SPOKE provides. WIRED Headphones or Earbuds must be 3.5mm (AUX) compatible.

    OUTDOOR DEWEY SQ GREENWAY + 100 HIGH ST ROOFTOP: No!

  • WILL YOU BE TAKING CASH?

    No. All charges must be made through your B/SPOKE Account.

  • ARE THERE SHOWERS?

    CAPE HOUSE: Our shower is closed at this time.

    WAREHOUSE: There are NO showers on site.

    WELLESLEY: Our showers are closed at this time.

  • ARE THERE RESTROOMS?

    CAPE HOUSE: Yes restrooms are open! Please note that ALL AMENITIES have been removed from our restrooms in an effort to minimize high-touch areas. We are encouraging Clients to use the restrooms BEFORE entering the R/DE and LAB Studio spacec.

    WAREHOUSE: Restrooms are open (there are no showers on-site). Please note that ALL AMENITIES have been removed from our restrooms in an effort to minimize high-touch areas.Yes!  Towels will be available in the room for all classes. After class, please leave your used towel in one of the designated towel bins in the main lobby so that our team can safely wash and sanitize them as per CDC guidelines.  You are welcome to bring your own towel, if you prefer!

    WELLESLEY: Yes restrooms are open! Please note that ALL AMENITIES have been removed from our restrooms in an effort to minimize high-touch areas. We are encouraging Clients to use the restrooms BEFORE entering the R/DE and LAB Studio spaces.

     

  • WHAT ARE YOU DOING TO KEEP THE STUDIO CLEAN?

    We are sanitizing equipment in between EACH class using EPA registered products according to CDC guidelines.

    We are installing TOUCHLESS SANITIZER STATIONS throughout the studio and are encouraging Clients to utilize before and after class.

    We have installed NANOSEPTIC self-cleaning adhesive material on ALL commonly used surfaces to prevent the spread of bacteria.

  • WHAT ABOUT YOUR HVAC SYSTEM?

    CAPE HOUSE: For the added safety of our clients and employees, we have upgraded our HVAC system with filters that have a MERV-13 rating consistent with those found in Hospitals.  We have also installed new air purifications systems inside the ventilation / ductwork that utilizes UV light and bi-polar ionization.

    WAREHOUSE: For the added safety of our clients and employees, we installed a brand new HVAC system that does NOT utilize any recycled air. This means that there is a consistent supply of FRESH AIR being cycled into the entire space at all times.

    WELLESLEY: For the added safety of our clients and employees, we have upgraded our HVAC system with filters that have a MERV-13 rating consistent with those found in Hospitals.  We have also installed new air purifications systems inside the ventilation / ductwork that utilizes UV light and bi-polar ionization.

  • ARE THE WATER FOUNTAINS OPEN?

    Yes.

  • ARE LOCKERS OR CUBBIES AVAILABLE?

    Yes.

  • HOW LONG ARE R/DE CLASSES?

    R/DE classes are typically 45 minutes long, including a 4-5 minute arm song and a stretch at the end of class.

  • WILL THERE BE AN ARM SONG?

    Yes! R/DE classes WILL have an arm song utilizing 3lb arm weights.

  • WILL THERE BE TRAIN, TRAIN X, LAB WERK, YOGA OR CIRCUIT?

    WAREHOUSE: YES! We will be having STRENGTH and YOGA classes at WAREHOUSE. Mats are spaced 14 feet apart. There are 37 bikes plus an Instructor bike. Please BYOMat for STRENGTH and YOGA Classes. Please note that the ceilings in the Studio Space are at LEAST 25ft. High.

    CAPE HOUSE + WELLESLEY: We are currently only offering R/DE classes at the studio but hope to introduce STRENGTH and YOGA classes in the near future.

     

  • Will you be selling retail?

    Yes! We will be selling select retail items. Please minimize trying on retail items, and if necessary please try any items on BEFORE your class.

  • DO I NEED TO BRING MY OWN MAT FOR STRENGTH + YOGA CLASSES?

    Yes! All STRENGTH and YOGA classes are BYO mat in order to minimize high touch surfaces.

    We also have rental mats available at check-in for $3 per mat.